Brief Crisis Intervention Counseling for Facilities Staff, 8 hours
This dynamic, interactive class combines vital counseling skills and strategies for daily interaction with clients/juveniles using all the components of effective crisis diffusion. Participants learn the steps involved in an escalating crisis situation from the standpoint of the client/juvenile and the proper response from the staff member to effectively diffuse the crisis situation before the critical control phase (use of force) takes place. They learn to anticipate an impending crisis and prevent it. Participants also learn to effectively and strategically use their body, voice, attitude, bearing, and personality to gain and maintain control of situations.