Customer Service Excellence & Evidence Based Practice, 4 hours (sworn & non-sworn)
With the implementation of Evidence Based Practice (EBP), the need to practice excellent customer service becomes more crucial. Creating productive relationships with outside partners is even more important to meet probationer needs and quantify outcomes. With changes, time constraints and increased and/or more challenging probationers, it is important to maintain healthy collaborative interpersonal relationships with colleagues. This class explores the skills needed to achieve customer service excellence as well as the impact of staff interpersonal relationships that help or hinder the process. Participants evaluate areas that are currently working and those that need improvement and understand and skill build in areas of self-identified deficit. The overall mission of the department is reviewed as is the place customer service plays in carrying out the mission. Phone, e-mail, and verbal communication skills are practiced.