Interview Skills for Probation Officers, 8 hours
Savvy interviewing techniques are vital to navigating both investigations and supervision of probationers. Different types of interviews require different approaches; these are all explained, as are barriers to getting good information. Conducting the actual interview is explained in detail as is active listening to elicit maximum information. Body language, avoidance of eye contact, voice fluctuations, and other behaviors are discussed and given meaning. Participants learn and practice effective interviewing skills.