Emotional Intelligence for Effective Interactions, 8 hours
In addition to successfully managing the rigors of a diverse population, competent officers must possess exceptional interpersonal skills. Without the skills that help officers regulate their emotions, they may engage in ineffective interactions that create miscommunication, a lack of productivity, resentment and bias against coworkers, dysfunctional work systems/teams, stressful work environments, and not enough emphasis on the work itself. This course promotes enriched work environments in office, facilities, or field settings by integrating the Psychological Job Dimensions of officers, supervisors, and managers with the practical concepts of Emotional Intelligence. Using case studies, video, and practical, hands-on exercises, the course trains officers on the application of techniques that provide them with tools to promote healthy choices in their everyday interactions based on accurately identifying, understanding, and managing their personal emotions and the perceived emotions of others. This course is easily customized to address your department’s unique needs.