Conflict Resolution Skills, 8 hours
This course addresses unmanaged conflict. Participants discuss unresolved workplace conflicts that often have disastrous consequences: increased anxiety, anger, intimidation, blame, resentment, and loss of productivity. The instructor provides the tools to manage conflict in a positive way, turning a conflict that was once a liability into an asset. This course addresses a variety of situations, from the most mundane procedural conflict to high tension and potentially explosive confrontations. This class is for all staff, from those whose first instinct is to react with anger in a difficult situation to those who avoid conflict so much they are paralyzed.