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Win-Win Communication, 8 hours

Conflict is normal and healthy in human relationships; however, it does not have to end up in a win—lose situation. We teach you how to have those “tough conversations” that get you what you want without making others angry or getting them defensive. Learn to control a conversation through listening (not talking). Take away powerful phrases that lead to solutions, and begin to take control through orchestrating a mutual “win” situation. Participants learn new skills and practice them the same day.