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Technical Writing for IT Professionals, 8 hours

This course supports the ISD IT Professional in writing a variety of high quality workplace documents. The objective is to teach and support the IT department to begin to achieve consistency in quality, design, and “look and feel” of documents. This two-day course teaches the writer to assess the specific needs of the reader. From writing a document for internal consumption to a document for senior management outside of IT, the learner is given the much needed opportunity to move from document to document with ease and with samples to emulate. Learners receive structured feedback on their writing as well as a checklist to assess their competency. The drastic need to document IT work product is underscored as is the professional ethics behind doing this well.