STC: 0920-037027
Building rapport with youth and using simple behavior modification strategies prepares juvenile facilities staff to interact and work with youth more safely and effectively. Staff identify challenges they experience and practice specific skills to build and maintain relationships that promote bonding, trust, and behavior change while maintaining a “firm, fair, and friendly” stance. The importance of active listening is stressed, and structured activities support and enhance the retention of listening skills. Participants explore the importance of teamwork among staff members in role-modeling positive behaviors for the youth in our facilities. This class is easily customized to focus on a particular identified issue, if necessary.