STC: 0920-020323
This era of rapid change, early retirement, and faster promotions leaves some supervisory personnel without needed skills to handle common workplace challenges. This course identifies the “problem employee,” develops a personal survival plan, and teaches concrete strategies to address problematic situations: supervising a “friend,” supervising someone passed over for a promotion, supervising people who “go behind your back;” supervising older and much younger employees; employees who constantly bicker; and employees with serious personal problems. Managers can also be a challenge. This session will teach strategies to deal with managers who avoid conflict, who micromanage, and/or throw temper tantrums. Ten Common Leadership Challenges offers the staff member a strategy to get a handle on “rumor control” and a strategy to foster inter-department cooperation. This is a solid leadership course with a tremendous amount of take-away value for the real world. It is suitable for line staff and supervisor level staff.