STC: 0881 9542
This skills course guides supervisors to clearly see the differences between managing and leading staff and seeks to strengthen their skills to lead rather than simply manage. Increasing staff motivation is covered, as is the supervisor role in holding line level staff accountable for their work behavior and work performance. How to give performance feedback, both verbally and written, and performance accountability are all well explored as is the Public Safety Officer’s Bill of Rights (POBR) and the performance evaluation