Customer Service Excellence, 4 hours (non-sworn)
This class explores needed skills to achieve customer service excellence as well as the impact of interpersonal staff relationships that may help or hinder that process. Participants evaluate areas that are working well and also those areas that need improvement. The thrust of the course is skill-building in the areas of self-identified weakness. The mission of the department is reviewed, and the place that customer service plays in carrying out the mission is examined. Phone, e-mail, and verbal communication skills are practiced as is the reinforcement that customers are both internal and external to the department.