STC 920-72273
The most potent professional skill the probation officer has is his/her ability to interact effectively and engage the probationer. Increasingly, probationers are afflicted with mental disorders that can be very perplexing to staff. This course teaches probation officers how to navigate. Probation officers and Facilities professionals learn to identify the behaviors that are associated with mental disorders and select the communication strategies that are most effective. This course also helps build empathy, understand mental disorders, and trains learners on what to say and what NOT to say and why. This course teaches skills to interact with mentally disordered probationers effectively because the course is solid, skill based, and uses realistic and familiar scenarios.