Business and Report Writing, 16 hours
This two-day course focuses on business writing fundamentals: how to effectively draft, edit, and revise letters, memos, proposals, progress/status reports, and fact sheets. Clarity and conciseness, on the word and sentence levels, and many formatting tools and “tricks of the trade” create the context in which participants not only reflect...
Conflict Resolution Skills for Mental Health Staff, 8 hours
This course addresses unmanaged conflict. Participants discuss unresolved workplace conflicts that often have disastrous consequences: increased anxiety, anger, intimidation, blame, resentment, and loss of productivity. The instructor provides the tools to manage conflict in a positive way, turning a conflict that was once a liability into an asset. This course...
Contemporary Diversity, 8 hours
Values and life experience play a big part in how we interact at work. Whether we are line level staff, supervisors, or department managers, most of us operate from our own life experience. Part of what makes a solid department and a high-functioning workplace is realizing that equity in the...
Controlling Stress on the Job, 8 hours
What are the root causes of stress in your work life? This class affords the opportunity to examine stressors that lower productivity; affect job satisfaction, and impact health, professional, and personal relationships. The instructor imparts techniques to lower overall stress levels, and participants learn to deal effectively with stressful people...
Counseling the Dual-Diagnosis Client, 8 hours
Many times the client with a mental disorder diagnosis also uses/abuses psychoactive drugs—drugs that get a person “high.” Both legal and illegal psychoactive drugs interfere with the psychotropic medications prescribed for a mental disorder, and the counseling process. When abuse becomes dependence the client has two free-standing challenges. Each of...
Creating Healthy Workplace Relationships, 8 hours
We've all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. This course helps staff work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. Participants...
Creating Strong Educational Groups for Optimal Outcomes, 8 hours
Telling is not educating. This is a course that includes adult learning theory and turns it into an easy-to-understand, effective practice. This course teaches how to create from scratch, or use existing materials to create high-impact educational materials for use in educational chemical dependency, mental health, or dual diagnosis classes....
Crystal Methamphetamine Update, 8 hours
“Crystal” is - for some- an illegal drug of choice nationwide. Physiology and pharmacology of the drug in its various forms is the foundation of this class. However, it also addresses identifiable symptoms of use/abuse/dependence. Use and impact of other drugs in concert with “crystal” is covered as is treatment,...
Customer Service for Optimal Outcomes, 8 hours
Public sector employees may not always think of themselves as customer service providers. This course teaches the skills needed to achieve customer service excellence and explores the impact of interpersonal staff relationships on customer service outcomes. Participants evaluate areas that work and areas that need improvement. The thrust of this...
Dealing with Difficult People: They’re Mad Now What? 8 hours
In this advanced customer service skills course, participants are shown that all internal and external contacts are customers: “clients,” line staff, managers, and professional support staff. Emphasis is on communication. Participants focus on changing and monitoring their own behavior and communication patterns to create solution-based problem solving. Heavy emphasis is...
Document Editing Skills for Supervisors, 8 hours
This course presents a simple, standardized process for giving writers feedback on a document. The writer is able to make corrections more easily and with a clear idea of what is expected. Supervisors practice on actual sample documents and take away a sample of a standardized way to edit. The...
Double Challenge: Addiction and Mental Disorders- The Addiction Course, 8 hours
This class is an overview of addiction, diagnosis, and treatment. It covers the physiology and pharmacology of the most common psychoactive drugs of abuse, how they are used in concert, and their impact on mood and thought process. Dual diagnosis is explored as are the strategies of treating and counseling...
Double Challenge: Mental Disorders and Addiction- The Mental Disorder Course, 8 hours
This class is an overview of the symptoms and features of the most common mental disorders and the particular treatment and medications generally prescribed for each. The class explores the particular challenges these disorders create. Case studies are utilized that help participants recognize general behavior and symptomology. The common use...
Drug Recognition & Trends Updated, 8 hours
There is a new generation of drug user and there are new problems with old drugs. Do you know what drugs are being abused and how? What about the Nexters , an interesting and new generation drug users and addicts. Do you know what probationers look like when they are...
Emotional and Psychological Fitness for Work, 8 hours
A career in any "helping profession" can create negative mental and psychological effects for staff and their families, and commonly results in related costs to their department through staff turnover and other personnel issues. While the incidence of staff experiencing career-impacting physical injuries may have declined over the years, the...
How to Cope with Toxic Co-Workers, 8 hours
This course trains staff to deal effectively with four types of toxic co-worker: those employees with entitlement attitudes, the negative complainers, the non-team players, and the toxic talkers who create rumors and gossip. Staff members must be able to get their work done and move the department’s mission forward, and...
Human Trafficking Update, 8 hours
This course teaches participants about the dark realities of the hidden, underground world of modern-day slavery. Many Americans do not know the extent to which human trafficking is alive in this country and internationally. The numbers of American citizens and foreign nationals, many of them children, are shocking and incomprehensible....
Improving Writing Skills for Non-Native Speakers, 8 hours
Writing skills can be a big workplace challenge for non-native English speakers. Improving Writing Skills for Non-Native Speakers reviews the smallest building blocks of written English with focused grammar review and sentence and paragraph construction. Conquer those tricky contractions and possessive nouns! Practice correct usage of prepositional phrases, as well...
Increasing Happiness at Work and Home, 8 hours
Increasing ones level of happiness can be done. Through the power of positive thinking, and other strategies used by theologians, physicists, therapists, and physicians this workshop will teach your participants how to develop happier lives, more fulfilled lives. Happiness can spread throughout your organization, and have a positive effect on...
Leadership is Everyone’s Job!, 8 hours
Leadership and creating a safe, productive and rewarding workplace is the responsibility of all employees; it is everyone’s job. Learning basic leadership skills allows each person to contribute. The Mission Statement of an organization drives programs and defines ways that staff interact with “clients” and co-workers. Creating this kind of...
Meetings That Move the Work Forward, 8 hours
We spend a great deal of time preparing for the work we do yet spend almost no time learning how to participate in or conduct a meeting that is part of the process of getting the work done. Budget and time constraints make it crucial that every meeting be productive....
Motivational Interviewing: Theory and Skill Practice, 8 hour
Motivational Interviewing is not a new concept for many who have worked in the chemical dependency field. They understand that “in your face” confrontation is counter productive, and leading rather than lecturing a client to make different choices not only produces better outcomes, but is less work for the counselor....
Organizational Skills for All Staff, 8 hours
Some days it feels like there is more information than can ever be organized and managed. The piles on one’s desk can feel like they get higher not shorter. Increasingly, information needs to be well managed to be used. There is only one solution to this daily stressor: developing the...
Personal Effectiveness: Strategies for Living Well, 8 hours
In this course, participants identify their strongest skills and capabilities as well as define their stressors, problem areas, and personal pitfalls. The instructor facilitates participants to develop approaches that improve participant effectiveness at work, within their families, within important relationships, and in all the vital areas of their lives. The...
Power Skills for Promotion, 16 hours
This hands-on course exposes participants to the skills, information, and practice needed to get noticed on the job, be leaders, and do well in interviews. Participants are given the opportunity to evaluate and modify their professional image and determine what professional dress and image choices will most likely get them...
Practical Customer Service Skills, 4 hours
Public sector employees may not always think of themselves as customer service providers. This course teaches the skills needed to achieve customer service excellence and explores the impact of interpersonal staff relationships on customer service outcomes. Participants evaluate areas that work and areas that need improvement. The thrust of this...
Realistic Expectations: Staying Centered on the Job, 8 hours
Working with clients who may have multiple challenges, with limited resources and often resistant to changing, may take its toll on the helping professionals who work with them. To create a professional boundary, without damaging the relationship with the client, takes consistent self-monitoring. It is valuable to ask yourself, “Am...
Secrets of Self-Confidence, 8 hours
Self-confidence and assertiveness are two skills that are crucial for a successful life. If people don't feel worthy, and/or they don't know or are unable to express their self-worth when communicating with others, life can be very painful and limiting. These life skills provide opportunities and benefits to staff in...
Strengthening Your Writing Skills, 8 hours
This writing course covers the most common workplace writing errors and how to fix them. Also clarified is the standard rating criteria that is used for assessing the quality of written work product: concise and logical writing, well-constructed paragraphs, grammatical and mechanical soundness, etc. All levels of staff benefit from...
Support Staff Intensive Professional Development Training, 40 hours
NOTE: This 40-hour course is highly customizable. Five Consecutive Tuesdays work well or a similar configuration. Day 1 Writing This day focuses on grammar, mechanics, and punctuation, and preparing a thoughtful and well-written responses to job announcement submissions for your particular agency. Resume writing is also included as is resume...
Teaching Life Skills to Recovering Drug Addicts and Alcoholics, 8 hours
Often an individual’s drinking and/or using creates deficits in a variety of life skills. This class focuses on ways to assess those deficits and create a set of training modules that address them. The content of this course varies depending on the pre-assessed needs of a department. It can run...
Team Building for Mental Health/Behavioral Health Staff
Team Building facilitates all levels of staff to unite and reflect on how they work together as a team. This course takes a look at how organizational mission statements drive programs and define ways employees interact with department customers and each other. Focused discussion time compares the organization’s mission statement...
Ten Common Leadership Challenges: Ten Solutions, 8 hours
This era of rapid change, early retirement, and faster promotions leaves many supervisory personnel without the necessary skills to handle common challenges. This course identifies the “problem employee,” develops a personal survival plan, and teaches concrete strategies to address problematic situations: supervising a “friend,” supervising someone passed over for a...
The Harassment and Discrimination-Free Workplace, 4 hours
Sexual harassment and discrimination law, including Title VII, are detailed and reviewed in this course which defines and explains sexual harassment law. Department sexual harassment policy is reviewed, and retaliation and adverse employment examples are discussed. Participants examine mediation and investigation techniques. Case studies and scenarios are examined and scrutinized....
The Positive Workplace, 8 hours
Negativity in the workplace is a phenomenon that, in some organizations, has become a cultural norm. Negative thinking and behavior is a choice. In this course staff explore their own experience of negativity and assess its impact. The instructor helps the participants identify the sources of negativity: the “clients,” the...
The Shift from Line Staff to Supervisor, 8 hours
This course focuses on change and the changing roles line staff experience as they move to management positions. Often when line staff promote, they find themselves in the new experience of supervising their peers. This course offers the opportunity to discuss, explore, and learn ways to deal well with this...
Thriving on the Job: Focusing on Recovery, Communication Skills, and Workplace Expectations, 8 hours
This course allows concurrent client employees to work on issues affecting them at work in a safe environment. Information about workplace expectations, rules, and culture including dress, hygiene, tardiness, work ethic, and pace, etc. are all addressed. Participants learn communication strategies that deal effectively with asking coworkers for help or...
Time Management, 8 hours
Time management training most often begins with setting goals. These goals are recorded and may be broken down into a project, an action plan, or a simple task list. Activities are then rated based on urgency and importance, priorities assigned, and deadlines set. This process results in a plan with...
Understanding the Lesbian, Gay, Bisexual, Transgender (LGBT) Issues, 8 hours
Understanding the Lesbian, Gay, Bisexual, Transgender (LGBT) Issues, 8 hoursLesbian, Gay, Bisexual, Transgender (LGBT) basic understanding is important in today’s diverse American culture. This course helps participants gain a working knowledge of lifestyles, specific issues, and family/cultural dynamics. Additionally, this course focuses on many key topics: the issue of “coming...
Win-Win Communication, 8 hours
Conflict is normal and healthy in human relationships; however, it does not have to end up in a win—lose situation. We teach you how to have those "tough conversations” that get you what you want without making others angry or getting them defensive. Learn to control a conversation through listening...
Work-Life Balance, 8 hours
Having a balance between work and home life is a global challenge, and certainly the American workforce is looking for real-world ways to make things more balanced. When work/life balance is solid and functioning at optimal levels, people experience their lives as more rewarding. This course supports the participant in...
Workplace Ethics, 8 hours
In Workplace Ethics , participants learn ethics fundamentals and the ethical standards within their own organization. The importance of proper conduct and decision making is stressed, as is the importance of instilling a code of professionalism. The art and science of becoming an ethical role model is underscored, and real-world...
Workplace Violence, 4 hours
In the United States, millions of workers experience violence or the threat of violence in their workplace every year. These crimes range from physical assaults to robbery and homicide. Although the numbers of such crimes have significantly declined over the past 20 years, workplace violence is the second-leading cause of...
Workplace Writing Skills, 8 hours
This course offers a variety of participants the opportunity to build skills in the nature and mechanics of workplace writing. Participants learn how to identify and correct grammatical/mechanical errors and build powerful sentences. In addition to correcting writing errors, this course underscores the differences between formal and informal writing and...
Writing it Right for Managers, 8 hours
Writing it Right for Managers is a content-rich writing anatomy course, and managers enjoy the opportunity to hone their professional writing skills. Participants review the component parts of selected documents and discuss and explore the writing process and formatting strategies that save time for the writer while supporting the reader....
Writing with Confidence, 8 hours
This course offers participants the opportunity to build skills in the mechanics of workplace writing. Participants will learn how to identify and correct grammatical/mechanical errors, focus on the comma splice and construct powerful compound sentences. This course ensures participants leave with the ability to write with directness and clarity. Also...
Writing with Confidence for Supervisors, 8 hours
Supervisors (and soon-to-be supervisors) have the rare opportunity to experience the curriculum their staff experience in the Writing with Confidence for Supervisors course and enjoy the opportunity to review. They are in the position, then, to hold their staff accountable for learning. Each participant receives a Writing Resource Guide. This...